Case Study: RFT Kabel achieves 40% more customer support efficiency with Zammad

RFT Kabel boosts customer support by 40% with Zammad

RFT Kabel, a family-run telecommunications network operator in Germany, faced growing challenges as its customer base expanded. Managing a rising volume of inquiries through basic email inboxes became inefficient and lacked transparency. The company needed a modern helpdesk system that was user-friendly for its 50 support agents, adaptable to its specific workflows, and compliant with strict GDPR data protection standards. They chose to implement the Zammad support ticket system to address these needs.

By implementing Zammad, RFT Kabel achieved a structured and transparent customer service process. The solution integrated seamlessly with their operations, featuring intuitive tools like color-coded tickets and core workflows that streamlined work across multiple departments. As a result, Zammad helped the company boost its customer support efficiency by 40%, achieve a 90% first contact resolution rate, and process approximately 80 tickets per day with high reliability.

RFT Kabel