Case Study: rami.io achieves faster, more reliable support with Zammad

rami.io - Customer Case Study

rami.io, a software company from Heidelberg, needed a new open-source helpdesk solution after their previous provider, OTRS, transitioned to a closed-source model. This shift conflicted with their company philosophy, which is fundamentally based on open-source principles. They required a modern system that could serve as the main communication gateway for external partners and internal processes.

The company implemented Zammad, a modern open-source helpdesk solution. The migration from OTRS was seamless, and Zammad's features, particularly webhooks, significantly expedited team communication by automatically forwarding and enriching tickets. After five years of use, the 16-member team finds Zammad to be an indispensable and reliable central nervous system for their communication. Zammad plays a fundamental role in supporting the company's continuous growth and maintaining their standard of fast and reliable customer support.

rami.io

Raphael Michel

Founder and CEO