Case Study: Open Circle achieves more efficient, transparent support with Zammad

Open Circle - Customer Case Study

Open Circle, an IT solutions provider based in Zurich, was using a cloud-licensed helpdesk tool that no longer aligned with its values of digital sovereignty and self-hosting. Needing a more modern and integrable solution for managing customer support inquiries, the company faced the challenge of transitioning to a new system without disrupting its workflow.

The company implemented the self-hosted Zammad helpdesk. The transition was straightforward, and Zammad's flexibility allowed Open Circle to efficiently recreate its desired workflows. The solution has become central to the support, accounting, and procurement teams, creating more transparency for customers and significantly improving efficiency. Zammad processes over 50 tickets daily and has become a crucial contributor to the company's business goals. Open Circle also collaborated with Zammad to sponsor the development of a new time-tracking feature.

Open Circle

Pascal Mages

Chief Technology Officer