Case Study: Nextcloud achieves greater support efficiency with Zammad

Nextcloud - Customer Case Study

The customer, Nextcloud, an open-source collaboration platform, needed a professional helpdesk system to manage its growing customer support. They required a modern, open-source tool with a great user experience to handle their increasing volume of inquiries efficiently.

Nextcloud implemented Zammad as their helpdesk solution, initially using the on-premise version before switching to a hosted plan. With Zammad, their team of 20 agents now efficiently processes around 500 tickets per month. The solution became the core of their support workflow, reducing maintenance effort and providing the key features needed for effective problem-solving and communication with their international customer base.

Nextcloud

Tobias Kaminsky

Software Engineer & Client Lead