Case Study: Junges Theater Bonn simplifies support cooperation with Zammad

Junges Theater Bonn - Customer Case Study

Junges Theater Bonn, a German theater for children and young people, faced challenges with managing audience inquiries via a shared email inbox. This system led to duplicate responses and inefficient use of staff time, with around 10 daily tickets. The theater's deputy director, Claudius Bruns, identified the need for a more structured helpdesk solution to improve their workflow.

The theater implemented Zammad as its ticketing system. The software was chosen for its affordability and intuitive usability. The transition was smooth, and the team quickly adapted. The solution provided better visibility into performance metrics like response time, streamlined internal communication via ticket notes, and eliminated duplicate work. Zammad has fundamentally simplified the theater's cooperation and daily operations.

Junges Theater Bonn

Claudius Bruns

Deputy Director and Head of Administration