Case Study: ioki improves customer support efficiency and data security with Zammad

ioki solves 124 tickets per month with Zammad

ioki, a software company and provider of smart mobility solutions for public transportation, faced challenges with its previous helpdesk system, which lacked essential features like ticket merging and did not meet their high standards for data security. They needed a more efficient and secure solution for managing customer support tickets and turned to the vendor Zammad for its helpdesk software.

By implementing Zammad, ioki gained a tool with a clear overview, a crucial GitHub integration, and robust data security. The solution enabled faster ticket processing, more transparent communication, and better reporting. The team was able to measure their performance and received positive feedback from customers on improved response speed and quality, making the switch to Zammad a success.

ioki