Case Study: Flownative streamlines support and community inquiries with Zammad

Flownative - Customer Case Study

Flownative, a company providing software development and cloud hosting for the Neos and Flow platforms, needed a new ticketing solution to manage inquiries from its customers and the open-source community. Their previous system, Kayako, became unsuitable after a company buyout due to privacy concerns, and they required a self-hostable, open-source alternative to avoid vendor lock-in with a SaaS product.

Flownative implemented the Zammad helpdesk, a functional and modern open-source solution they could self-host. The migration involved moving thousands of tickets using Zammad's API. The result was a highly effective system for managing communications via phone, chat, and email channels. The team is extremely happy with Zammad, praising its real-time updates, structure, and features like GitHub integration and keyboard shortcuts, which have made their support processes more efficient and organized.

Flownative

Robert Lemke

Managing Director