Case Study: the City of Schwarzenbek achieves up to 60% time savings with Zammad

City of Schwarzenbek cuts administrative work by 60% with Zammad

The Public Order Office of the City of Schwarzenbek faced inefficient task management, relying on simple to-do lists that led to a lack of transparency, duplicate work, and high communication overhead. To address this challenge, they turned to the vendor Zammad for a modern ticketing system.

By implementing Zammad's flexible and mobile helpdesk solution, the team achieved significant efficiency gains. The vendor's system provided real-time visibility into tasks, simplifying planning and reducing duplicate efforts. This resulted in measurable time savings of up to 60% on administrative work, allowing the team to focus more on their core operational duties.

City of Schwarzenbek (Public Order Office)