Case Study: Logement Familial de l’Eure automates 60% of incoming calls with Zaion

How did Logement Familial de l’Eure (LFE) manage to automate 60% of its incoming calls

Logement Familial de l’Eure (LFE), a major social housing provider in France, faced a high volume of incoming calls that made it difficult for its advisors to handle tenant requests promptly. This challenge was compounded by the need to support housing applicants while adhering to complex regulations. To address this, LFE turned to vendor Zaion to help automate and manage its call handling processes.

Zaion implemented a comprehensive solution using its Welcomebot, Overflowbot, and three specialized Processingbots. These tools automatically classified calls, managed document and housing requests, and handled technical maintenance reports. The result was that 60% of the overall call volume was automated, saving advisors time on repetitive tasks and allowing them to focus on higher-value interactions. The solution also ensured 94% of calls were evaluated by the Welcomebot, leading to overwhelming satisfaction from both tenants and staff.

Logement Familial de l’Eure

Patricia Lamour

Head of Sales & Customer Service