Case Study: Tediber achieves 64% AI coverage and cuts response time with Yuma AI

Tediber cuts response time from 72 hours to under 1 hour with Yuma

Tediber, a French bed-in-a-box brand, faced immense pressure on its ecommerce customer support team. A surge in order volume led to a 72-hour response time, a backlog of tickets, and a growing dependency on costly outsourced agents. The challenge was to absorb the growing volume of repetitive queries, such as shipping status and invoice requests, to free up the internal team. To address this, they turned to Yuma AI for a solution.

By implementing the Yuma AI agent, which was integrated with their Shopify store and Gorgias help desk, Tediber automated a significant portion of customer queries. The solution resolved issues end-to-end and handled parts of conversations before escalating to human agents. As a result, Yuma achieved 64% AI coverage and slashed the customer service response time from 72 hours to under one hour. This also led to measurable cost savings of approximately €900 per week against outsourced support and a 33% reduction in the team's ticket workload.

Tediber