Case Study: Omnie achieves 50% customer support automation with Yuma AI

Omnie and Yuma AI Reshaping E-Commerce Customer Service together

Omnie, a leading customer-service solutions provider, faced the challenge of scaling its support for a growing global e-commerce clientele operating across multiple languages and time zones. To remain competitive, they needed to adopt AI to handle routine inquiries efficiently, freeing up their human agents to focus on more complex issues. This led them to partner with vendor Yuma AI.

By implementing Yuma's AI platform, which integrates deeply with Shopify, Omnie automated 50% of customer support for its top clients. The solution drastically reduced the average first-response time from 7 hours to just 1 hour. These improvements led to significant time savings for clients, including one who saved nine full workdays in a month, and consistently high customer satisfaction ratings of 4.5 to 5 stars.

Omnie

Elizabeth Cuffe

Implementation Lead