Case Study: Petlibro achieves 79% automation and 20% annual cost savings with Yuma AI

How Petlibro Achieved 79% Automation and Saves 20% Annually with Yuma AI

Petlibro, a fast-growing e-commerce brand known for pet feeders and fountains, faced a crisis in scaling its customer support to meet a surge in demand. The challenge included lengthy agent training periods, an inability to provide 24/7 coverage for its global customer base, and the high cost of hiring additional staff. To address this, the company turned to Yuma AI for an automated customer service solution.

By implementing Yuma AI, Petlibro leveraged features like AutoPilot to create complex automations for troubleshooting and order inquiries. The solution from Yuma AI delivered a 79% full automation rate, which resulted in a 20% annual reduction in support costs and a 30% decrease in full-resolution time. This eliminated the need to hire three new agents and enabled the company to provide efficient 24/7 support.

Petlibro

April Tang

Customer Support Supervisor