Case Study: FINN automates 45% of B2B support tickets and cuts resolution times by 90% with Yuma AI

How FINN, Europe’s leading car subscription platform, automated 45% of B2B CX tickets and cut resolution times by 90% with Yuma AI

FINN, a major car subscription platform, faced a challenge with its B2B customer support, as routine tickets were consuming agent time that could be better spent on high-value sales and complex queries. They needed an efficient, highly accurate AI solution that could integrate with their existing tech stack to automate these processes, leading them to evaluate vendor Yuma.

The company implemented Yuma AI, which integrated natively with their systems and used a use-case-first architecture to build precise automations. As a result, Yuma automated 45% of all B2B support tickets, cut average resolution times by 90%, and reclaimed 85 hours of agent time per month, allowing the team to focus on revenue-generating activities.

FINN

Alfonso Comino

VP of RevOps