Case Study: EvryJewels achieves 89% automation and 63% lower costs with Yuma AI

How EvryJewels Achieved 89% Automation, slashed cost by 63% and process over 150k tickets with Yuma

EvryJewels, a Canadian jewelry brand, faced a challenge in scaling its customer support to handle a surge in daily tickets, which led to slow response times and an overwhelmed team. They partnered with vendor Yuma and implemented its AI service to automate repetitive inquiries and manage the high volume while preserving their brand's personal touch.

By integrating Yuma AI with their existing systems, the vendor enabled the automation of tasks like shipping updates and returns. The solution achieved an 89% automation rate, slashed costs by 63%, reduced response times by 87.5%, and successfully processed over 150,000 tickets in a single month.

EvryJewels

Alejandro Reyes

Customer Service Director