Case Study: Clove achieves 70% AI automation and 3x ROI with Yuma AI

How Clove Achieved 3x ROI, 70% AI Automation, and 25% Cost Savings in Just 3 Months with Yuma AI

Clove, a direct-to-consumer footwear and apparel brand for healthcare professionals, faced significant challenges in scaling its customer support. Rapid growth led to high ticket backlogs and skyrocketing response times, which damaged their reputation for excellent service. An initial partnership with another AI provider failed due to a lack of accuracy and proper guardrails, resulting in incorrect responses and customer frustration. This prompted their search for a new, more reliable AI solution, leading them to the vendor, Yuma.

By implementing Yuma AI, Clove achieved transformative results in just three months. The solution provided the necessary guardrails and rigorous support, enabling the brand to automate 70% of its support tickets. This slashed the average first response time from over a day down to just three minutes. The partnership with Yuma delivered a 3x return on investment, 25% cost savings on customer experience, and freed up over 60 hours of agent time each month.

Clove

Sarah Azzaoui

Director of CX