Case Study: Illinois College reduces emails and calls by 25% with YouCanBookMe

How the Illinois College IT Team Reduced Emails & Calls by 25%

Illinois College’s Office of Information Technology needed a better way to support faculty, staff, and students without getting buried in “what time works for you?” emails and phone calls. As the college’s Faculty Support and Educational Technology Specialist, Jeremy Hommowun used YouCanBookMe higher education scheduling software to make it easier for people to request help, book office hours, and schedule support sessions.

Using YouCanBookMe, Illinois College implemented individual and team booking pages, appointment types, customizable booking forms, minimum notice periods, padding between meetings, conditional statements, and Moodle embedding. The result was a 25% reduction in initial email and phone contacts, about 12 hours saved per month, and an estimated 5–10 minutes saved on every booking, while also making meetings more efficient and reducing confusion around in-person versus virtual appointments.

Illinois College

Jeremy Hommowun

Faculty Support and Educational Technology Specialist