Case Study: Bokksu achieves a 35.3% decrease in bounce rate and stronger customer retention with Yotpo

How Bokksu Invested in Customer Relationships with Yotpo

Bokksu is a premium Japanese snack subscription founded by Danny Taing that grew from packing boxes by hand to a global operation with a fulfillment center in Osaka. As the subscriber base expanded, the company needed a tech partner to help scale engagement and retention while continuing to acquire new customers — giving fans a voice, connecting customers with each other, and integrating with existing and future tools.

Bokksu implemented Yotpo reviews, UGC and a loyalty/referral program, leveraging widgets and integrations (Shopify, Klaviyo, Fomo, Octane AI, ReCharge, etc.) to display customer photos, pop-up reviews, retarget with social messages, and surface rich snippets in Google. The result: a more engaged community, stronger retention and sales for reviewed products, 80% of buyers interacting with Yotpo features, a 35.3% drop in onsite bounce rate, and roughly 10x revenue growth since launch.

Bokksu

Danny Taing

Founder & Chief Executive Officer