Case Study: Bubble achieves 212% more reviews and 175% more media collection with Yotpo

From Three Solutions to One Bubble Revamps Retention Efforts With Yotpo

Bubble, a Gen Z-focused skincare brand, wanted to increase customer feedback, improve Google visibility, and reduce the manual effort of managing review data. After using Okendo, the small team struggled with limited features, weak support, and an inefficient reporting process that made it harder to collect and use reviews effectively.

Bubble switched to Yotpo Reviews, using features like In-Mail Review Submissions, 2-in-1 Review Requests, automated reporting, and Yotpo’s Google partnership. With Yotpo’s support, Bubble doubled monthly reviews, increased media collection by 175% and reviews by 212% over 12 months, and reached Google Seller Ratings quota with 100 reviews in just 90 days.

Bubble

Emma Standing

Head of Customer Experience & eCommerce