Case Study: Bubble doubles their review collection rate with Yotpo

Bubble Doubles Their Review Collection Rate After Switching to Yotpo

Bubble, a Gen Z skincare brand, needed a better way to collect more customer reviews and improve visibility after hitting limits with Okendo. Their small team also struggled with manual reporting and wanted a stronger path to show reviews on Google, so they turned to Yotpo Reviews and SMS.

Yotpo helped Bubble with dedicated Customer Success support, In-Mail review submissions, SMS review requests, and automated reporting. As a result, Bubble doubled its monthly review volume, saw a 66% higher conversion rate from SMS review requests, and reached Google Seller Ratings quota with 100 reviews in 90 days.

Bubble

Emma Standing

Head of Customer Experience & eCommerce