Case Study: Leo Coffee boosts customer engagement and online sales with Yellow.ai

Leo Coffee provides exceptional customer engagement and expands sales

Leo Coffee, a coffee brand founded in 1910, turned to Yellow.ai when the pandemic forced its stores and call centers to shut down, making it difficult to scale online sales and handle thousands of daily customer queries. Its e-commerce business was minimal, and keeping product updates consistent across stores was time-consuming.

Yellow.ai deployed an AI-powered virtual assistant, Leo, across WhatsApp, PWA, Facebook, and the Leo e-store to provide customer support and commerce flows. The solution included easy UPI-based payments and Shopify integration for automatic catalog updates, helping Leo Coffee deliver 24/7 self-service, improve query resolution accuracy, and generate INR 0K+ in total revenue within just a few days.

Leo Coffee