Case Study: Shaadi.com improves MTTA by 80% with Xurrent IMR

Shaadi.com improves MTTA by 80% with Xurrent

Shaadi.com, a major global matrimonial service, faced significant challenges with alert fatigue as its SRE team was overwhelmed by over 400 daily alerts from disparate sources. This noise frequently obscured critical incidents, and manual, uncoordinated routing processes led to avoidable delays in response times. To address this, they turned to the vendor Xurrent and implemented its IMR product for incident management.

By adopting Xurrent IMR, Shaadi.com centralized its monitoring into a single pane of glass. The solution provided intelligent alert routing to direct issues to specific experts and automated escalation policies. This transformation resulted in a streamlined workflow and an 80% improvement in Mean Time to Acknowledge (MTTA), allowing the team to focus on strategic reliability and enhance the user experience for millions.

Shaadi.com