Case Study: Razorpay achieves 60% lower incident management costs with Xurrent IMR

Razorpay cuts incident management costs by 60% with Xurrent

Razorpay, a leading fintech firm in India, was struggling with the complexity and high cost of its previous incident management tool, which hindered team onboarding and coordination. The platform caused severe alert fatigue from unprioritized notifications, and a lack of built-in analytics forced manual reporting that drained engineering productivity.

By migrating to Xurrent IMR, Razorpay streamlined its workflows. The solution from Xurrent introduced smart categorization and precision routing to reduce noise and target alerts to the correct experts. Automated analytics replaced manual reporting. As a result, Razorpay achieved a 60% reduction in incident management costs and improved engineering efficiency by 25%.

Razorpay