Case Study: Pima Community College cuts MTTR by 49% with Xurrent IMR

Pima Community College cuts mean time to resolution by 49% with Xurrent

Pima Community College faced significant challenges in communicating system outages and maintenance across its multiple campuses. With no dedicated communication system, staff and students often discovered issues only when they encountered them directly. The IT team at Pima needed a solution to provide targeted alerts and avoid blanket notifications that created noise. They implemented Xurrent IMR to address these communication gaps.

Using Xurrent IMR, Pima established a live status feed with email and SMS alerts, using beacons to target notifications only to affected campuses. This was particularly valuable during localized monsoon disruptions. The implementation was completed in about two weeks. As a result, Pima reduced its mean time to resolution by 49% and now sends up to 60,000 notifications monthly to its 3,300 subscribers, providing a single source of truth for its 34,000 students and staff.

Pima Community College