Case Study: IndiaMart achieves 60% faster incident resolution and zero downtime with Xurrent IMR

Indiamart reduces MTTR by 60% with Xurrent

Indiamart, a major Indian B2B e-commerce marketplace, faced significant alert noise and operational friction with its previous monitoring tool. Critical incidents were often missed due to rigid escalation paths and a lack of dashboard customization, all while incurring high costs. To address these challenges, Indiamart turned to the solution from vendor Xurrent.

By implementing Xurrent IMR, Indiamart achieved a rapid setup and gained precision alerting with flexible escalation policies. This solution enabled the engineering team to ensure the right experts were notified promptly. As a result, Xurrent helped Indiamart reduce its Mean Time to Resolve (MTTR) by 60% and maintain zero downtime for two years, directly supporting their business-critical need for high uptime.

Indiamart