Case Study: Electrum reduces MTTR by 60% with Xurrent IMR

Electrum reduces MTTR by 60% with Xurrent

Electrum, a fintech company specializing in secure payment processing in South Africa, struggled with fragmented systems and a lack of real-time visibility into its production infrastructure. This led to imprecise notifications and inefficient management of customer queries, making it difficult to ensure timely responses. To address these challenges, Electrum partnered with Xurrent to implement its IMR incident management platform.

Xurrent IMR centralized incident tracking and integrated with Electrum's existing monitoring and deployment systems. The solution provided a unified view of infrastructure health and introduced intelligent, threshold-based escalations to instantly notify the right engineers. As a result, Electrum achieved a 60% reduction in Mean Time to Resolve (MTTR), an 80% reduction in Time to Detect, and 50% fewer SLA breaches.

Electrum