Case Study: Bajaj Finserv Health cuts incident reporting time and speeds acknowledgments with Xurrent

Bajaj Finserv Health cuts incident reporting from 3 hours to zero with Xurrent

Bajaj Finserv Health, a digital health platform, faced significant challenges with its incident management. Issues were reported across fragmented channels like Microsoft Teams, email, and group chats, forcing engineers to manually monitor them. This led to duplicate or missed acknowledgments and a laborious, error-prone monthly reporting process that took 1-3 hours to complete in Excel, resulting in unreliable data and a lack of unified visibility across its services.

By implementing Xurrent IMR, Bajaj Finserv Health automated its incident capture from Teams and email, eliminating duplicates and missed reports. The solution provided a unified dashboard for 100% of issues and automated reporting, saving 3 hours of manual work monthly. Xurrent enabled the team to consistently acknowledge incidents in under 5 minutes, often within one minute, and achieve an average P0 critical issue resolution within an hour, dramatically improving response times and operational visibility.

Bajaj Finserv Health