Case Study: Axsos achieves AI-powered service desk efficiency with Xurrent

AXSOS goes live with Xurrent in 2 weeks and automates 50% of tasks

Axsos, a managed service provider in Germany, was struggling with an outdated on-premises CA Service Desk Manager. This required them to manage 18 virtual machines, leading to time-consuming updates and a high risk of system failures. Their legacy platform could not support the service-oriented design required by their MSP business model, preventing them from delivering value to their customers.

Xurrent implemented its SaaS platform, which eliminated infrastructure overhead and provided the necessary service-oriented design. The entire implementation was completed in just two weeks. As a result, 50% of tasks are now automated, 40% of users resolve issues through self-service, and Sera AI handles automatic email classification, significantly improving efficiency and service delivery for Axsos.

AXSOS