Case Study: McDonald’s achieves increased repeat family visits and safer restaurants with Xtralis ADPRO

McDonald's - Customer Case Study

McDonald's UK, operating over 1,000 restaurants locally (30,000 worldwide), faced persistent problems with unruly patrons, youth gangs and harassment that disrupted diners and threatened staff. They needed a multi‑site remote CCTV system with audio integration and BS8418 compliance so a central team could monitor incidents and communicate directly with offenders to protect families and employees.

McDonald's deployed ADPRO FastTrace and VideoCentral—initially at 20 high‑risk restaurants—using multiple cameras, microphones, speakers and duress buttons linked to a central monitoring station. Live video plus voice warnings quickly dispersed troublemakers; security incidents fell, repeat visits from young families rose, employee safety and retention improved, and the chain saw increased revenue and customer satisfaction.

McDonald’s

Peter Bolton

Regional Security Manager