Case Study: WIRES reduces wildlife rescue response times with xMatters

WIRES speeds animal rescues with xMatters, resolving calls in minutes

xMatters provided a solution for WIRES (Wildlife Information Rescue and Education Service), the largest wildlife rescue service in Australia. The challenge was manually matching over 170,000 annual rescue calls, at times reaching 400 per day, with appropriately trained and located volunteers via phone and spreadsheets, leading to slow and inconsistent response times.

By implementing the xMatters IT alerting platform, WIRES automated volunteer communications. The system instantly contacts qualified, local volunteers via app, text, or email, with automatic escalations. xMatters enabled significantly reduced and more consistent response times, with some rescues resolved in minutes, allowing the organization to save more animals faster.

WIRES