Case Study: Wesfarmers Chemicals, Energy & Fertilisers reduces incident response toil and speeds resolution with xMatters

WesCEF cuts incident response toil and adopts xMatters in 2 months

Wesfarmers Chemicals, Energy & Fertilisers (WesCEF) faced challenges with its manual, paper-based incident reporting process, which provided response teams with insufficient detail and increased resolution times. To address this, WesCEF sought a solution from vendor xMatters to replace its SMS-based notification system.

xMatters implemented a customizable platform featuring pre-formatted electronic forms with drop-down lists and spell check, which greatly improved data accuracy. The solution was fully adopted in two months, a month faster than anticipated. This provided WesCEF with increased flexibility, real-time communication, and the confidence that the right information reaches the right people for faster issue resolution.

Wesfarmers Chemicals, Energy & Fertilisers (WesCEF)