Case Study: ViaSat improves on-call scheduling and incident response with xMatters

ViaSat speeds on-call response with xMatters for 200 users

ViaSat, a global communications company, needed to optimize its on-call scheduling and incident response processes for its widely distributed teams. To address this challenge, they implemented the xMatters IT alerting and scheduling solution to improve efficiency and reduce resolution times.

The xMatters solution provided ViaSat with an intuitive and flexible platform for creating custom on-call schedules, rotations, and escalations. By integrating xMatters with Slack, the company enabled quick queries to identify the correct on-call person, which led to significantly faster response and resolution times. The implementation saved a significant amount of time for its 200 users through immediate mobile notifications and streamlined workflows, greatly improving operational efficiency.

ViaSat