Case Study: ViaSat improves uptime and customer experience with xMatters

ViaSat reduces incident MTTR to 30 sec with xMatters

ViaSat, a global satellite internet provider, needed to ensure service uptime and manage incidents effectively across its vast, distributed network and DevOps teams. To address this challenge, they turned to the xMatters platform for IT alerting and incident management.

The solution involved deeply integrating xMatters with over 60 tools, including Splunk and Jira, to automate and orchestrate their response processes. This implementation by xMatters led to a dramatic 400% reduction in install time, a 30-second mean time to resolution (MTTR), and significant improvements in both service uptime and overall customer experience.

ViaSat