Case Study: UK HealthCare reduces incident response time with xMatters

UK HealthCare cuts incident response from 5 minutes to 20 seconds with xMatters

UK HealthCare, the largest hospital in Kentucky, faced challenges with its antiquated and unreliable system for notifying on-call IT staff during critical incidents. They relied on pagers with limited coverage and cumbersome manual call lists, which led to slow response times and communication delays. To support its mission of providing exceptional patient care, UK HealthCare turned to the xMatters platform to modernize its alerting and incident response processes.

By implementing xMatters, UK HealthCare automated its manual triage processes and integrated the solution with Microsoft Teams for improved collaboration. The vendor's solution dramatically reduced incident engagement time, cutting average response times from four-to-five minutes down to just twenty seconds. This resulted in more efficient incident response and helped UK HealthCare deliver a more reliable patient experience through better system reliability.

UK HealthCare