Case Study: Principal Financial Group streamlines targeted incident notifications with xMatters

Principal Financial Group builds 1,100 subscriptions in a month with xMatters

Principal Financial Group faced an overwhelming volume of IT alerts that buried executives and staff in manual processes, drastically slowing resolution times. Their challenge was to manage over 12,000 users and control a deluge of notifications, which once saw 3,600 events generate more than 352,000 notifications in a single month.

Using xMatters, Principal implemented a self-service subscription system, allowing individuals to choose and maintain their own notifications. This resulted in IT building over 1,100 subscriptions in a month, saving significant administrative time and enabling precise targeting. With xMatters, the company can now reliably send over 12,000 notifications in a 10-minute window without overload, while also automating coverage for international holidays.

Principal Financial Group