Case Study: Pacific Life achieves connected monitoring and faster issue resolution with xMatters

Pacific Life connects 4 tools in its monitoring stack with xMatters

Pacific Life, a leading American insurance company, faced the challenge of transitioning from a legacy operational model to a modern DevOps approach. To empower their teams, they needed to automate and connect their enterprise monitoring toolchain, which included tools like Splunk, SCOM, Slack, and ServiceNow. They turned to the vendor xMatters for a solution to gain control over their entire monitoring stack.

xMatters provided a solution that delivered control from alert thresholding through to issue resolution and notification audit trails. This created a connected and evolving toolchain that integrated seamlessly with Pacific Life's existing systems. The result was an empowered DevOps operation, which led the company to repeatedly renew its contract with xMatters due to the vendor's focused and forward-moving approach.

Pacific Life