Case Study: O2 achieves faster incident response and seamless communications with xMatters

O2 cuts incident communications time by 88% with xMatters

O2, a major telecommunications provider and critical part of the UK's infrastructure, sought to modernize and automate its incident response. The challenge was to reduce the time and steps required to initiate major incident communications and engage stakeholders efficiently. They turned to the vendor xMatters for a solution.

xMatters provided a platform featuring a mobile app, targeted messaging, automated escalations, and configurable communication templates. This solution dramatically streamlined O2's incident management process. The results included an 88% reduction in time spent sending communications, an 85% reduction in time spent engaging stakeholders, and the ability to engage incident stakeholders in just three minutes.

O2