Case Study: NICE CXone streamlines incident management with xMatters

NICE CXone simplifies incident response with xMatters in 1+ year

NICE CXone, a provider of cloud native customer experience solutions, required a reliable incident management platform for its Service Operations team. They chose xMatters as their platform to engage resources and drive incident resolution efficiently.

The solution implemented by xMatters provided essential messaging workflows and alerting capabilities, such as notifying on-call teams to join conference bridges. NICE CXone also utilized xMatters' Flow Designer to create multiple custom workflows as templates, enabling them to quickly assemble the right resources for specific issues. A key result is that the team reports they would be unable to perform daily tasks without xMatters, describing it as integral to their operations.

NICE CXone