Case Study: Linaro automates incident response and 24/7 support with xMatters

Linaro automates 24/7 incident response with xMatters in 2–4 hour workflows

Linaro, a company that recently launched a 24/7 SaaS platform, needed a way to automate its incident management and alerting to support this new service. The challenge was to efficiently monitor infrastructure, notify the correct on-call personnel across global teams, and proactively address issues without manual intervention. They turned to the xMatters workflow automation platform to address these time-sensitive operational needs.

The solution involved using xMatters to create flexible workflows triggered by AWS CloudWatch alarms. These workflows automated incident response, could proactively remediate issues like low disk space, integrated with Slack and Jira, and ensured alerts reached the right teams. By leveraging xMatters' ability to execute custom JavaScript, Linaro gained extensive integration flexibility. The results included a completely automated incident notification process, a rock-solid stable platform with zero outages, and the ability to provide 24/7 support. xMatters provided excellent value and eliminated the need to evaluate other products.

Linaro