Case Study: Later cuts incident response time and costs with xMatters

Later cuts incident response costs 3x with xMatters

Later, a fast-growing midsize enterprise, outgrew its previous incident management setup using PagerDuty and needed a structured, scalable process to maintain reliability. Their challenge was to move beyond Slack and email alerts to achieve faster, more coordinated incident response without creating bottlenecks. The DevOps team, led by Francisco Yanez, sought a solution that would provide control, clarity, and the ability to quickly involve the right stakeholders during incidents.

By implementing xMatters, Later gained a cost-effective platform with flexible, automated workflows and seamless integrations. The solution provided by xMatters enabled faster, smarter incident response, substantially cutting response times and costs while reducing alert fatigue. The implementation, supported by xMatters' professional services, also fostered a cultural shift towards greater team accountability and ownership of services, resulting in significant operational improvements.

Later