Case Study: Kroger streamlines food quality management with xMatters

Kroger cuts refrigeration incident MTTR to under 2 minutes with xMatters

Kroger, a major grocery retailer with over 2,700 stores, faced challenges in manually monitoring refrigerator and freezer temperatures. This process was time-consuming, prone to human error, and posed significant health risks and potential food waste. To address this, Kroger partnered with xMatters to implement an automated incident management solution.

xMatters implemented a service reliability platform that integrated with Kroger's IoT sensors and other vendors to completely automate temperature management. The solution uses a robust alerting process via SMS, email, and phone calls to quickly route issues to the correct staff. This reduced Kroger's mean time to resolve (MTTR) incidents to under two minutes, managing over 25,000 refrigeration incidents daily across more than 1,000 stores with greater transparency and accountability.

Kroger