Case Study: Kellogg's cuts incident resolution times by 83% with xMatters

Kellogg's cuts incident resolution time by 83% with xMatters

Kellogg's sought to improve the efficiency of its IT and incident response teams, needing to reduce operational pain and extend the value of its existing applications. The challenge was to move away from manually alerting employees about IT events, which was impossible to scale across its global operations. They turned to the vendor xMatters for an automated alerting solution.

Using xMatters, Kellogg's automated notifications and integrated them with its monitoring and service management applications. The xMatters solution provided customizable event alerting with reliable escalations via phone, SMS, email, and push notifications. This resulted in a dramatic improvement: mean time to resolution was cut from 12-14 hours down to 1-2 hours, a reduction of 83% or better. Alerting accuracy improved to over 99.99%, and the process reduced resource costs by 92%, leading to an expected $2.5 million in savings over five years.

Kellogg's