Case Study: Intermountain Healthcare reduces stroke notification time with xMatters

Intermountain Healthcare reduces stroke notification time by 40% with xMatters

Intermountain Healthcare, a healthcare system, faced challenges with its stroke telehealth program due to unreliable traditional paging technology. This system was ineffective for reaching neurologists over long distances and in remote areas, resulting in increased patient wait times. The lack of automation and complex, dynamic on-call schedules further hampered their efforts to quickly connect patients with physicians. They implemented the xMatters service reliability platform to address these notification and escalation issues.

By using xMatters, Intermountain streamlined its notification processes with automated escalations and dynamic on-call scheduling. This solution provided reliable, targeted notifications to physicians regardless of their location or mobile provider. The results included a 40% reduction in time spent notifying neurologists, slashing the mean time to connect a neurologist from 5 minutes to under 3 minutes, ultimately leading to faster treatment and improved patient care.

Intermountain Healthcare