Case Study: a government agency reduces critical incident response time with xMatters

Government Agency reduces critical event response times with xMatters

A government agency selected xMatters to improve its incident notification process, seeking robust scheduling and alerting capabilities to integrate with its monitoring and service management solutions.

By implementing xMatters, the agency automated its incident response, enabling immediate ticket generation and ownership. The solution provided highly flexible scheduling and on-call escalations, which led to reduced response times and a reduction in priority-one incidents. The government agency also praised xMatters for its excellent stability and scalability over their 11-year use of the platform.