Case Study: Gordon Food Service achieves less downtime and greater efficiency with xMatters

Gordon Food Service reduces downtime and speeds incident response with xMatters

Gordon Food Service, a major North American food distributor, needed a reliable real-time alerting system for high-priority IT incidents and business continuity events to minimize downtime. Their previous solution was inconsistent, prompting them to seek a more robust platform from vendor xMatters.

By implementing xMatters' event alerting and business continuity tools, Gordon Food Service automated its incident notification and escalation processes. The solution's stability, seamless ServiceNow integration, and REST API were key. This resulted in minimized downtime, increased operational efficiencies, and significant cost savings for the company. The xMatters platform also provided valuable auditing and reporting capabilities for compliance and legal purposes.

Gordon Food Service