Case Study: Experian achieves always-on service availability with xMatters

Experian ensures service availability across 12,000 clients with xMatters

Experian, a major consumer credit reporting agency with clients worldwide, faced the challenge of unresolved IT incidents disrupting services for its customers and business operations. To ensure service availability, they implemented the xMatters platform to integrate and enhance their IT communications.

By integrating xMatters with their existing Dynatrace, ServiceNow, and Splunk tools, Experian created a unified system for proactive incident management. This solution provided engineers with immediate insights, allowing them to resolve issues faster and even prevent outages. xMatters helped transform their approach from reactive to proactive, saving valuable time and improving service reliability for thousands of clients.

Experian