Case Study: Everbridge automates system alerts and reduces Sev-1 incidents with xMatters

Everbridge reduces Sev-1 incidents in 1.5 years with xMatters

Everbridge, a communications service provider, used xMatters to automate its system alerting process. The challenge was ensuring that critical system alerts were delivered promptly and reliably to the correct team members, especially for issues that could not wait until the next day, requiring seamless integration with external monitoring systems.

The solution implemented by xMatters provided a stable and scalable platform for automated alert notifications and workflow management. This resulted in improved troubleshooting through detailed logs, a significant reduction in Severity-1 incidents, and highly reliable message delivery. xMatters' support was also praised for its effectiveness, contributing to the product's positive impact and a strong return on investment for the organization.

Everbridge