Case Study: Everbridge achieves rapid engineer engagement and faster incident resolution with xMatters

Everbridge reduces engineer engagement time with xMatters

Everbridge, a fast-growing computer software company, faced a challenge with inefficient manual processes for engaging on-call engineers during incidents. Their previous system relied on spreadsheets and an inaccessible database, leading to slow response times and a lack of centralized management for on-call schedules. They implemented xMatters for automated notifications and on-call schedule management.

By using xMatters, Everbridge automated their incident notification process, significantly reducing the time to engage engineers. This led to faster ticket resolution, improved service provision for their clients, and reduced system downtime. The solution proved highly stable and scalable, with exemplary customer support. While specific ROI figures were not disclosed, the company confirmed increased efficiency and time savings across the board.

Everbridge