Case Study: Credigy Solutions Inc improves after-hours incident response with xMatters

Credigy Solutions Inc improves after-hours support with xMatters

Credigy Solutions Inc., a specialty finance company, faced challenges with after-hours IT support visibility and accountability. To address this, they implemented the xMatters platform to improve their incident management processes and ensure critical notifications reached their on-the-go technicians.

By integrating xMatters with ServiceNow, Credigy gained the ability to automatically create tickets and deliver notifications through multiple channels like cell phone, text, and email. This solution provided their team with the flexibility to quickly acknowledge and respond to incidents from anywhere. The xMatters platform drove greater accountability and ensured stakeholders were informed, significantly improving their after-hours support.