Case Study: Brink’s achieves faster incident response with xMatters

Brink's cuts incident response time by 50% with xMatters

Brink's Incorporated faced challenges with its manual, inefficient on-call and incident notification processes. The company relied on manual phone calls, personal cell phones for texts, and Outlook emails, which led to slow response times and communication issues. To address this, Brink's implemented the xMatters IT alerting and on-call management platform.

By using xMatters, Brink's automated its major incident management workflows, group on-call schedules, and notifications via SMS and email. The solution integrated seamlessly with ServiceNow and Microsoft Teams. This resulted in a measurable 50% reduction in response times and a 20-25% improvement in resolving Sev-1 incidents. Brink's praised xMatters for its stability, ease of use, and excellent support.

Brink's Incorporated