Case Study: athenahealth improves incident response and DevOps reliability with xMatters

athenahealth maintains 99.7% uptime with xMatters

athenahealth, a leading provider of cloud-based services for healthcare providers, faced a critical challenge in maintaining their demanding service levels amid a shift to DevOps. Their "DevOops" situation involved IT communications and cultural hurdles that threatened their ability to ensure minimal incident response times and a 99.7% uptime SLA. They turned to the vendor xMatters for a solution to their incident management process.

xMatters provided the glue for athenahealth's high-visibility operations by enabling direct, reliable alerting to on-call teams through easy API integrations. This solution supported their transformational DevOps journey. The results included maintaining their stringent 99.7% uptime service level agreement while efficiently managing an environment handling 1.1 billion web hits daily and 91 million patient records.

athenahealth